TERMS & PRIVACY

TERMS OF USE

Enjoy the flowers for your personal pleasure Or spread happiness in lives of others. Simply provide the correct information required and we will process your order. Valid and working telephone number is a must.

All orders must be placed a minimum 7-10 days in advance from the date you wish to receive. Our fresh-cut flowers are perishable items and made to order. Once the order had been shipped, it is unable to cancel due to uncontrollable third party carrier.

Guarantee your order if you order before 2.00 PM PST on every Monday.

Rest assured, we will try our best to fulfill your order.

Weather, transportation and USDA inspections may cause shipment to be delayed or cancelled.

TERMS OF SERVICE

Since our products are perishable, we highly recommended to ship your orders by FEDEX priority overnight delivery service from Monday through Thursday, PST. Your flowers are mostly like to be delivered by carrier before 8.00 AM - 4.30 PM daily depending delivery option. No weekend delivery. Monday through Thursday are ideal delivery time.

If you would like to save shipping cost, FedEx standard overnight shipping IS an optional within California at your own risk. When you receive tracking number, you can track your package online at www.fedex.com.

Delivery service charges are not included.

Charges are finalized based on destination.

Sales tax is not included in the product price.

CUSTOMER POLICY

Customer information such as name, address, phone number, email and credit card information is mandatory in order to proceed orders.

Customer information will be kept confidential.

Disclaimer: We hold no liability in the use of third-party links.

POLICY NOTICE

This firm respects intellectual property rights and does not infringe on any copyright. The firm will act on any copyright infringement as per the Digital Millennium Copyright Act, 1998.

For further information visit http://www.copyright.gov/legislation/dmca.pdf

CLAIM POLICY

Once you receive the package, immediately inspect the flowers for any damage. Notify us within 24 hours with proof of damage by emailing photo(s) or video to kc@bangkokflower.com or info@bangkokflower.us.Once confirmed, a credit for the damaged product (shipping fee not included) will be issued within seven business days.

Customers are required to provide accurate information such as delivery address, name, email and phone number. We are not responsible for delays caused by customers providing inaccurate information. You may also be charged for a second delivery.

BULK DISCOUNT

If you are interested in purchasing more bunches of Orchids or Leis, please contact us for further details.